Terms of Service

By accessing, browsing, or using the Calenxo platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are using Calenxo on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms. If you do not agree with any part of these terms, you must not use the service.

Calenxo is a multi-tenant booking and scheduling platform designed for service-based businesses. The platform includes:

• Business dashboard: A web-based management interface for managing appointments, staff, services, and customers
• Booking portal: A customer-facing booking page where end-customers can view availability and book appointments
• WhatsApp integration: AI-powered conversational booking and notifications via WhatsApp Business API
• Custom domains: The ability to serve booking portals on your own domain

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice to affected users.

To use Calenxo, you must create an account and provide accurate, complete, and current information. You are responsible for:

Calenxo offers tiered subscription plans. By subscribing to a paid plan, you agree to the following billing terms:

We may change subscription prices with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

When you use Calenxo to manage customer bookings, the following data roles apply:

Our Data Processing Agreement details the specific obligations, security measures, and sub-processor arrangements that govern this relationship. You are responsible for ensuring you have a lawful basis for collecting and processing your customers' data.

All rights, title, and interest in and to the Calenxo platform — including software, design, trademarks, and documentation — are and remain the property of Calenxo.

• Your content: You retain ownership of all data, content, and materials you upload to or create within Calenxo. You grant us a limited license to host, display, and process this content solely to provide the service.
• Feedback: If you provide suggestions or feedback about the platform, we may use it to improve our services without obligation to you.
• Restrictions: You may not copy, modify, reverse-engineer, or create derivative works based on the Calenxo platform or any part of it.

You agree not to use Calenxo to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Send unsolicited communications (spam) through the WhatsApp integration or any other channel
• Interfere with or disrupt the integrity or performance of the platform
• Use automated means (bots, scrapers) to access the service without our written consent
• Resell, sublicense, or redistribute access to the platform without authorization

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity of the violation.

We strive to maintain high availability but do not guarantee uninterrupted access. The service may be temporarily unavailable due to:

• Scheduled maintenance (we aim to provide advance notice)
• Emergency maintenance to address security or stability issues
• Factors outside our reasonable control (force majeure events)
• Third-party service outages (hosting providers, payment processors, WhatsApp)

We are not liable for any losses resulting from service interruptions. For business-critical use cases, we recommend maintaining your own backup scheduling processes.

Either party may terminate the agreement as follows:

Upon termination, you may request an export of your data within 30 days. After this period, your data will be permanently deleted in accordance with our Privacy Policy.

To the maximum extent permitted by applicable law:

• Calenxo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities
• Our total aggregate liability for any claims arising from or related to these terms or the service shall not exceed the amount you paid to Calenxo in the 12 months preceding the claim
• The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations may not apply to you in full.

You agree to indemnify and hold harmless Calenxo, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the service or violation of these terms
• Your violation of any third-party rights, including your customers' privacy rights
• Any content or data you upload to or process through the platform

These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of South Africa.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right.

We may update these terms from time to time. When we make material changes:

• We will notify registered users by email at least 30 days before changes take effect
• We will update the "Last updated" date at the top of this page
• For significant changes, we may display a prominent notice on the platform

Continued use of Calenxo after changes take effect constitutes acceptance of the updated terms.

If you have questions about these terms or need legal clarification, please reach out: